Presentation and Panel Discussion Led by Erin Lewis, GuildQuality
Amazon CEO Jef Bezos has famously said, "customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great." Even when they have told you everything was great, your customers generally have more to say. That is why thousands of home services professionals trust GuildQualityto gather customer feedback for them. After surveying over 2 million homeowners about their experience working with construction pros, GuildQuality has crunched the numbers to identify what most impacts customer satisfaction.
During this discussion, we'll talk specifically about production homebuilders, diving into the data to reveal what most impacts the customer experience in this type of work.
Panel Discussion
After this examination of key drivers of customer satisfaction, we'll hear from fellow Builder Partnerships members on what they do to ensure a superior customer experience. They'll share their best practices and lessons learned, and you'll have an opportunity to join in the discussion to ask questions or share your experiences.
FREE TO ATTEND
Since the introduction of the first Genie® Screw Drive garage door opener in 1954, The Genie® Company has led the industry with products known...
